Find the game you require help with. Then select the platform/device.
Issues arising from the update
iOS download can get stuck in a loop asking you to install the update from the store. If you play via Facebook you can solve this by deleting the old app from your device before installing the update. Playing via Facebook backs up your game. If you do not play via Facebook then you should contact us and we will help you.
Doesn't work on Internet Explorer or Windows XP these are no longer supported by Microsoft or Unity. It may work on Vista but this is also not supported by either. Gameroom Version may work for you
Can't see friends list. You may need to restart the app.
Please make sure your browser is up to date, for example Chrome 53. is the minimum this will work on. We are currently on 64. We have had users come in in the 40s and a browser update has fixed their issue
Web GL Message - Turn your browser Hardware Acceleration on
Please note these FAQs are Underground specific. All other FAQs you need can be found under the Odd Socks, Android FAQs
If you have a Kindle Fire you will will be able to find Odd Socks in the app store - it has an "actually free" sash across the icon.
If you are using a non Amazon android device you'll need to install the Amazon Underground App first.
Go to either https://www.amazon.co.uk/underground or https://www.amazon.com/underground depending on which country you are in. Follow the on-screen instructions. Once installed you will be able to find the odd socks game with the "actually free" sashed icon.
Please note these FAQs are Underground specific. All other FAQs you need can be found under the Walk Of Fame, Android FAQs
If you have a Kindle Fire you will will be able to find Walk Of Fame in the app store - it has an "actually free" sash across the icon.
If you are using a non Amazon android device you'll need to install the Amazon Underground App first.
Go to either https://www.amazon.co.uk/underground or https://www.amazon.com/underground depending on which country you are in. Follow the on-screen instructions. Once installed you will be able to find the Walk Of Fame game with the "actually free" sashed icon.
Please note these FAQs are Underground specific. All other FAQs you need can be found under the Word Bees, Android FAQs
If you have a Kindle Fire you will will be able to find Word Bees in the app store - it has an "actually free" sash across the icon.
If you are using a non Amazon android device you'll need to install the Amazon Underground App first.
Go to either https://www.amazon.co.uk/underground or https://www.amazon.com/underground depending on which country you are in. Follow the on-screen instructions. Once installed you will be able to find the Word Bees game with the "actually free" sashed icon.
Families
Collect families of Critters to progress to the next level. The current level progress, and pairs needed for it are shown in this panel.
If you want to see all your families collected for all levels click on the panel.
Each time you make a family you get 50 Air Miles.
Pairs
You can also make pairs of Critters to make Air Miles (10 per pair)
Air Miles
Your Air Miles total can be seen here. This can be used to send Critters off to Critter Island in the private jet.
Jokers
Jokers appear randomly in crates. They can be used to complete a family if you only have 3 Critters of the same family. They can not be used to complete pairs.
Level Up
Each time you level up you will unlock an additional crate until you have all 10 unlocked
Pen
You can move Critters to your pen which you can't match into pairs or families. You can have a maximum of 4 in the pen. You can not take Critters back from the pen - but your Facebook friends can see your pen and take Critters to help them.
If the pen is full you can empty it by sending the 4 Critters off in a private jet to Critter Island. This will cost 250 Air Miles.
Teleporter Out
You can gift Critters you don't need to Mindy and your Facebook friends. Once they use their gift Critter you can send them another. Select a critter and drag it to the Teleporter. Select a friend with an empty crate from the list.
Jet
If your pen is full of 4 Critters. You can send them off for a holiday on Critter Island for 250 Air Miles.
Scoring
In addition to 50 Air Miles you get for a family you can get an additional 5 Air Miles if you use a critter you have taken from a friend's pen.
Achievements
You will be notified if you have earned an achievement with a number in the red circle on the menu button.
Click on the menu button and then on the Achievements button from within
You will see your Achievements in the list. Be sure to click on the Claim Prize button and you will have your prizes added.
You can scroll through the list to see other achievements to work towards.
Critter Island
Critters who go off to Critter Island have a luxurious holiday before dropping back in your crates some time in the future
Families
Collect families of Critters to progress to the next level. The current level progress, and pairs needed for it are shown in this panel.
If you want to see all your families collected for all levels click on the panel.
Each time you make a family you get 50 Air Miles.
Pairs
You can also make pairs of Critters to make Air Miles (10 per pair)
Air Miles
Your Air Miles total can be seen here. This can be used to send Critters off to Critter Island in the private jet.
Jokers
Jokers appear randomly in crates. They can be used to complete a family if you only have 3 Critters of the same family. They can not be used to complete pairs.
Level Up
Each time you level up you will unlock an additional crate until you have all 10 unlocked
Pen
You can move Critters to your pen which you can't match into pairs or families. You can have a maximum of 4 in the pen. You can not take Critters back from the pen - but your Facebook friends can see your pen and take Critters to help them.
If the pen is full you can empty it by sending the 4 Critters off in a private jet to Critter Island. This will cost 250 Air Miles.
Teleporter Out
You can gift Critters you don't need to Mindy and your Facebook friends. Once they use their gift Critter you can send them another. Select a critter and drag it to the Teleporter. Select a friend with an empty crate from the list.
Jet
If your pen is full of 4 Critters. You can send them off for a holiday on Critter Island for 250 Air Miles.
Scoring
In addition to 50 Air Miles you get for a family you can get an additional 5 Air Miles if you use a critter you have taken from a friend's pen.
Achievements
You will be notified if you have earned an achievement with a number in the red circle on the menu button.
Click on the menu button and then on the Achievements button from within
You will see your Achievements in the list. Be sure to click on the Claim Prize button and you will have your prizes added.
You can scroll through the list to see other achievements to work towards.
Critter Island
Critters who go off to Critter Island have a luxurious holiday before dropping back in your crates some time in the future
Families
Collect families of Critters to progress to the next level. The current level progress, and pairs needed for it are shown in this panel.
If you want to see all your families collected for all levels click on the panel.
Each time you make a family you get 50 Air Miles.
Pairs
You can also make pairs of Critters to make Air Miles (10 per pair)
Air Miles
Your Air Miles total can be seen here. This can be used to send Critters off to Critter Island in the private jet.
Jokers
Jokers appear randomly in crates. They can be used to complete a family if you only have 3 Critters of the same family. They can not be used to complete pairs.
Level Up
Each time you level up you will unlock an additional crate until you have all 10 unlocked
Pen
You can move Critters to your pen which you can't match into pairs or families. You can have a maximum of 4 in the pen. You can not take Critters back from the pen - but your Facebook friends can see your pen and take Critters to help them.
If the pen is full you can empty it by sending the 4 Critters off in a private jet to Critter Island. This will cost 250 Air Miles.
Teleporter Out
You can gift Critters you don't need to Mindy and your Facebook friends. Once they use their gift Critter you can send them another. Select a critter and drag it to the Teleporter. Select a friend with an empty crate from the list.
Jet
If your pen is full of 4 Critters. You can send them off for a holiday on Critter Island for 250 Air Miles.
Scoring
In addition to 50 Air Miles you get for a family you can get an additional 5 Air Miles if you use a critter you have taken from a friend's pen.
Achievements
You will be notified if you have earned an achievement with a number in the red circle on the menu button.
Click on the menu button and then on the Achievements button from within
You will see your Achievements in the list. Be sure to click on the Claim Prize button and you will have your prizes added.
You can scroll through the list to see other achievements to work towards.
Critter Island
Critters who go off to Critter Island have a luxurious holiday before dropping back in your crates some time in the future