Search FAQs

FAQs

Find the game you require help with. Then select the platform/device.

Display # 
Title Hits
Contact Us 217
  • Odd Socks FAQs

     

    There has been an update to the game 7 March 2018

    Issues arising from the update

    iOS download can get stuck in a loop asking you to install the update from the store.  If you play via Facebook you can solve this by deleting the old app from your device before installing the update.  Playing via Facebook backs up your game.  If you do not play via Facebook then you should contact us and we will help you.

    Doesn't work on Internet Explorer or Windows XP these are no longer supported by Microsoft or Unity. It may work on Vista but this is also not supported by either. Gameroom Version may work for you

    Can't see friends list.  You may need to restart the app.

    Please make sure your browser is up to date, for example Chrome 53. is the minimum this will work on. We are currently on 64. We have had users come in in the 40s and a browser update has fixed their issue

    Web GL Message - Turn your browser Hardware Acceleration on

    Need to Contact Us?

     

  • Walk of Fame FAQs

  • Word Bees FAQs

  • Critters FAQs

    • Facebook Desktop App

      • How to Play Critters

        Families

        Collect families of Critters to progress to the next level.  The current level progress, and pairs needed for it are shown in this panel.

         If you want to see all your families collected for all levels click on the panel.

        Each time you make a family you get 50 Air Miles.

        Pairs

        You can also make pairs of Critters to make Air Miles (10 per pair) 

        Air Miles

        Your Air Miles total can be seen here.  This can be used to send Critters off to Critter Island in the private jet.

        Jokers

        Jokers appear randomly in crates.  They can be used to complete a family if you only have 3 Critters of the same family.  They can not be used to complete pairs.

        Level Up

        Each time you level up you will unlock an additional crate until you have all 10 unlocked

        Pen

        You can move Critters to your pen which you can't match into pairs or families.  You can have a maximum of 4 in the pen.  You can not take Critters back from the pen - but your Facebook friends can see your pen and take Critters to help them.

        If the pen is full you can empty it by sending the 4 Critters off in a private jet to Critter Island.  This will cost 250 Air Miles.

        Teleporter Out

        You can gift Critters you don't need to Mindy and your Facebook friends.  Once they use their gift Critter you can send them another. Select a critter and drag it to the Teleporter.  Select a friend with an empty crate from the list.

        Jet

        If your pen is full of 4 Critters. You can send them off for a holiday on Critter Island for 250 Air Miles.  

        Scoring

        In addition to 50 Air Miles you get for a family you can get an additional 5 Air Miles if you use a critter you have taken from a friend's pen.

         

        Achievements

        You will be notified if you have earned an achievement with a number in the red circle on the menu button.  

        Click on the menu button and then on the Achievements button from within

         

        You will see your Achievements in the list.  Be sure to click on the Claim Prize button and you will have your prizes added.

        You can scroll through the list to see other achievements to work towards.

        Critter Island

        Critters who go off to Critter Island have a luxurious holiday before dropping back in your crates some time in the future

         

         

         

         

    • Android App

      • How to Play Critters

        Families

        Collect families of Critters to progress to the next level.  The current level progress, and pairs needed for it are shown in this panel.

         If you want to see all your families collected for all levels click on the panel.

        Each time you make a family you get 50 Air Miles.

        Pairs

        You can also make pairs of Critters to make Air Miles (10 per pair) 

        Air Miles

        Your Air Miles total can be seen here.  This can be used to send Critters off to Critter Island in the private jet.

        Jokers

        Jokers appear randomly in crates.  They can be used to complete a family if you only have 3 Critters of the same family.  They can not be used to complete pairs.

        Level Up

        Each time you level up you will unlock an additional crate until you have all 10 unlocked

        Pen

        You can move Critters to your pen which you can't match into pairs or families.  You can have a maximum of 4 in the pen.  You can not take Critters back from the pen - but your Facebook friends can see your pen and take Critters to help them.

        If the pen is full you can empty it by sending the 4 Critters off in a private jet to Critter Island.  This will cost 250 Air Miles.

        Teleporter Out

        You can gift Critters you don't need to Mindy and your Facebook friends.  Once they use their gift Critter you can send them another. Select a critter and drag it to the Teleporter.  Select a friend with an empty crate from the list.

        Jet

        If your pen is full of 4 Critters. You can send them off for a holiday on Critter Island for 250 Air Miles.  

        Scoring

        In addition to 50 Air Miles you get for a family you can get an additional 5 Air Miles if you use a critter you have taken from a friend's pen.

         

        Achievements

        You will be notified if you have earned an achievement with a number in the red circle on the menu button.  

        Click on the menu button and then on the Achievements button from within

         

        You will see your Achievements in the list.  Be sure to click on the Claim Prize button and you will have your prizes added.

        You can scroll through the list to see other achievements to work towards.

        Critter Island

        Critters who go off to Critter Island have a luxurious holiday before dropping back in your crates some time in the future

         

         

         

         

    • iOS App

      • How to Play Critters

        Families

        Collect families of Critters to progress to the next level.  The current level progress, and pairs needed for it are shown in this panel.

         If you want to see all your families collected for all levels click on the panel.

        Each time you make a family you get 50 Air Miles.

        Pairs

        You can also make pairs of Critters to make Air Miles (10 per pair) 

        Air Miles

        Your Air Miles total can be seen here.  This can be used to send Critters off to Critter Island in the private jet.

        Jokers

        Jokers appear randomly in crates.  They can be used to complete a family if you only have 3 Critters of the same family.  They can not be used to complete pairs.

        Level Up

        Each time you level up you will unlock an additional crate until you have all 10 unlocked

        Pen

        You can move Critters to your pen which you can't match into pairs or families.  You can have a maximum of 4 in the pen.  You can not take Critters back from the pen - but your Facebook friends can see your pen and take Critters to help them.

        If the pen is full you can empty it by sending the 4 Critters off in a private jet to Critter Island.  This will cost 250 Air Miles.

        Teleporter Out

        You can gift Critters you don't need to Mindy and your Facebook friends.  Once they use their gift Critter you can send them another. Select a critter and drag it to the Teleporter.  Select a friend with an empty crate from the list.

        Jet

        If your pen is full of 4 Critters. You can send them off for a holiday on Critter Island for 250 Air Miles.  

        Scoring

        In addition to 50 Air Miles you get for a family you can get an additional 5 Air Miles if you use a critter you have taken from a friend's pen.

         

        Achievements

        You will be notified if you have earned an achievement with a number in the red circle on the menu button.  

        Click on the menu button and then on the Achievements button from within

         

        You will see your Achievements in the list.  Be sure to click on the Claim Prize button and you will have your prizes added.

        You can scroll through the list to see other achievements to work towards.

        Critter Island

        Critters who go off to Critter Island have a luxurious holiday before dropping back in your crates some time in the future